Booking Policy: Please read me!!

Failure to read and adhere to our booking policy that results in customer error or negligence will be the sole responsibility of the client. In such cases, the full service fee will be charged, and no refunds will be provided.

Booking Slots

Ensure you book your appointment at least 5 to 7 days ahead before the initial date of the appointment

Appointment Times 

Appointment end times are estimated and may vary depending on the service and hairstyle. Some styles require additional time to achieve the best possible result, and I do not rush my work as quality is my priority.
If you have commitments after your appointment, please ensure you allow a minimum of a 2-hour gap to accommodate any potential delays.

Deposit

To secure your slot, a non refundable deposit of 50% would be required upfront. This will be deducted from the initial price for the service.

Emergency Appointments

We now offer out-of-hours and emergency hair installation appointments outside our regular schedule when required.
Available emergency appointment times:
From 8:00am or 8:00pm
Please note that all out-of-hours and emergency bookings incur an additional £20 service charge.

Payment Methods

We access Cash, Bank Transfer and Card Payment after service. Please Note: card terminal attract fee of 2% of charge is added to balance

Ponytail Appointment

If your are coming for a PONYTAIL Appointment (Frontal ponytail or Natural hair Sleek) ENSURE to have your hair already washed, blow-dried, straightened or relaxed as there won’t be extra time to do this during your appointment hours.

Cornrows

We now offer cornrow services for an additional £20. Please note that if you require this service, you will need to arrive 30 minutes earlier before your scheduled appointment.

Reschedule Appointment

You can RESCHEDULE your appointments 7 days before the appointment date through your confirmation email. However, you will only be able to reschedule your appointment once within the month of your initial appointment.

Postage / Package Details

Ensure to include your Full name, Date and time of your appointment on the package being sent or delivered in person.Our Address: Ensure to include our full address, including our apartment number, on your postage

Drop Offs

All hair installations require your unit to be dropped off 5 days before your appointment.
For Aberdeen residents: We recommend delivering your wig in person. All wigs dropped off later than 5 days before the appointment will incur a £30 late drop-off fee
Drop-offs are available Monday–Saturday. Confirm the date and time with us before delivery.

Appointment Times

Please note that all our appointments are booked in 2‑hour blocks to maximise the number of clients we can see each day. Your initial appointment may take up to 3–4 hours. You can find the estimated duration in your style name

Out of Hours Appoinment

Out of hours appointment is only available from Tuesday to Friday from 9:00pm for extra £30 plus selected service fee. To book this service contact us via Whatsapp 

Clean Hair

All hair or units must be properly washed and clean before being sent or delivered.

Refund Policy

We do not offer full or partial refunds after a service has been rendered. However, if you experience any issues with your install, please contact us and we'll do our best to rectify them.

Cancellation of appointment

Appointment cancellations will result in no refund of the deposit.

Consent

I confirm I have read and agreed to the above booking policies before booking the below service.